Handmade & Personalised

31 High street

Uttoxeter

Staffordshire

St14 7HN

sales@handmadeandpersonalised.co.uk

© 2019

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 Shop policies 

For information on ribbon colours and conffeti please see the drop down menu. if you can't find what you are looking for please contact us here.

Orders

Please ensure that all details that are required have been sent with your order. This mainly incluces - personalised details (initials or wording for panel)

Ribbon colour.

The listing you purchase will have a list of what is 

required.

If all the information is sent with the order, we aim to have it processed within 2-3 working days (priority is given to next day shipping orders).

Delivery

All items are hand packaged using only quality packaging materials, multiple orders will be packaged together unless stated.

We offers two services for shipping -

UK standard - courier 2-3 days £5.99 

UK next day delivery (on orders placed before 1pm on Tuesday/Friday) - royal mail tracked 24h service £11.99

Returns

We gladly accept returns and exchanges that are not excluded below.

Please -

Contact us within: 14 days of delivery,

Ship items back within: 30 days of delivery.

Please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads