Delivery/ return information

Delivery 

All items are hand packaged using only quality packaging materials,

multiple orders will be packaged together unless stated.

We offers two services for shipping -

UK standard - courier 2-3 days £5.99 

UK next day delivery (on orders placed before 1pm on Tuesday/Friday) -

Royal mail tracked 24h service £11.99

Returns & exchanges

We gladly accept returns and exchanges that are not excluded below.

Please -

Contact us within: 14 days of delivery,

Ship items back within: 30 days of delivery.

Please contact us if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective,

I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

Conditions of return -

Buyers are responsible for return shipping costs (excluding damaged items). If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

Handmade & Personalised

31 High street

Uttoxeter

Staffordshire

St14 7HN

sales@handmadeandpersonalised.co.uk

© 2019

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